Feedback.
Helping Hands Homecare welcomes feedback on its services, especially from service users and their carers, whether these are compliments, complaints or suggestions for ways of doing things to a better standard of quality care. Service users should feel free to let the care workers working with them have any comments they wish to make.
If they prefer to take up the matter with someone else in the organisation or if they feel that a point that they have made is not being taken seriously or acted on in a professional manner, they can ask to be put in contact with the Registered Manager.
If a service user wishes their dissatisfaction to be dealt with more formally they should follow the steps outlined in the UKHCA Recommended Complaints Procedure for the use of Clients which you will receive when you start a service with the company.
If anyone feels that Helping Hands Homecare has not dealt with a complaint to their satisfaction, they have the right to complain to the Care and Social Services Inspectorate for Wales (C.S.S.I.W), which regulates our service.
